We add a special pop up alert to patients who have a name that is the same or similar to existing patients. For example, I worry about a medical assistant calling someone with lab results and not noticing that they have the wrong “Bob Smith.” A pop-up doesn’t solve the problem, but at least the pop up will make our better staff double-check DOB. This is also good for catching patients who have two charts (you’ll notice same/similar name and same DOB).
(This is a tremendous report! Reduce Name errors. This is a patient safety issue. — JP)
Report by Sara Evans
For the past five years, Sara has managed her husband’s practice, Evans Dermatology Partners. Prior to that, she was a management consultant with McKinsey & Co. in Dallas and London. At McKinsey, her work focused on streamlining clients’ retail store operations. Her undergraduate degree is in Russian from Wesleyan University and she has an MBA from Duke University. She and her husband Colby live in Austin, TX and have two small boys, with a third expected in August.